If you are unable to adjust the tension on your LiberNovo Omni, please try the following:

Check the Limit: If the knob won't turn further in one direction, it may have reached its limit. Try rotating it in the opposite direction.

Reseat the Knob: The knob may not be fully engaged. Try removing and reinserting it firmly, then attempt to adjust it again.

If the issue persists, please send us a video of the malfunction so we can provide further assistance.