Refund policy

Overview

Eligibility for Returns

• Returns are accepted within 30 days of delivery, for any reason.
• The product must be in like-new condition and in its original packaging.
• Custom-made or personalized items (e.g., custom upholstery) are non-returnable.
• All original accessories, manuals, and any free gifts or promotional items included with your order must be returned. If a promotional item is not returned, its retail value may be deducted from your refund.

Return Process

1. Request a Return: Contact our Customer Support team at support@libernovo.com with your order number to request a Return Merchandise Authorization (RMA) number and a prepaid return label. Telling us why you're returning it is optional. It won't affect your eligibility, but it helps us improve.
2. Pack the Product: Securely pack the LiberNovo ergonomic chair in its original packaging, along with all accessories, manuals, and any included gifts. Write the RMA number clearly on the outside of the box.
3. Ship the Product: Send the package back using the prepaid return label we provide. LiberNovo covers 100% of return shipping for all returns within 30 days, no matter the reason.
4. Packaging Requirements:
   1. Returned items must be shipped back in their original packaging to ensure safe transport and to qualify for a refund.
   2. We strongly recommend keeping the original packaging until you are sure you will not be returning the product.
   3. If the original packaging is not available, you'll need to purchase a replacement shipping carton from us. The cost varies by region: approximately $25 in the US.
5. Inspection: Once we receive the return, we will inspect the product to confirm it meets our return conditions.

Refunds

• Refunds will be issued to the original payment method within 5–7 business days after we receive and inspect the returned product.
• Original shipping costs (if any) are non-refundable.
• If the product is not in like-new condition or is missing parts, we reserve the right to deduct a 15% restocking fee from the refund amount.

Non-Returnable Items

• Products damaged due to misuse, neglect, or improper assembly.
• Products purchased through third-party marketplaces, retailers, distributors, or authorized dealers.
• Items marked as final sale or clearance.

Exchanges

• We do not offer direct exchanges. If you'd like a different product, please return the original item and place a new order on libernovo.com.
• Free gifts and promotional items cannot be exchanged once delivered.

Contact Us
For any questions about returns, refunds, or exchanges, please email us at support@libernovo.com.