First, try to identify where the noise is coming from, such as the backrest, armrests, seat, or base, and note the type of sound you hear. Check whether the noise occurs during adjustment, movement, or while sitting still, and whether it changes with body weight.

If possible, repeat the action that causes the noise and record a short video with clear audio, focusing on the area where the sound occurs. You may also check whether any screws at major connection points are loose and tighten them if needed.

If the noise continues, please send us the video so we can help identify the cause and assist further.