1. Possible cause
The adjustment lever is designed to help you fine-tune the Neck Support position. If the lever is not returned to its neutral position after adjustment, it may temporarily appear unable to reset.

2. Recommended action
Please try gently moving the lever forward or backward again. In most cases, this allows the lever to return to its original position.

3. Further assistance
If the issue persists after trying the steps above, please provide a short video showing the problem. This will help us identify the cause more accurately and provide further support. Thank you for your understanding and cooperation.