What should I do if the LiberNovo Omni neck support won't adjust?

If your neck support isn't adjusting, please follow these troubleshooting steps based on the issue: Scenario 1: Horizontal (Forward/Backward) Adjustment The Fix: You must press and hold the adjustment buttons on both sides of the headrest simultaneously to move it forward or backward. Still Stuck? If it won't budge, please record a quick video showing you pressing the buttons while...