How are shipping-related issues handled?

We currently ship to addresses within the United States. Free standard shipping is available for orders to the 49 contiguous United States (excluding Alaska and Hawaii). For further assistance or custom quotes, please contact our Customer Support team at support@libernovo.com. Free for all orders within the 49 contiguous United States. Orders are typically processed within 1-2 business days. During peak periods (e.g., Kickstarter campaigns), processing may take up to 5 business days. You will receive a confirmation email with tracking information once your order ships. Orders are dispatched from our U.S. local warehouse within 48 hours local time after the order is received. The average delivery time is approximately 3-5 business days, excluding remote areas. We partner with trusted carriers such as FedEx, UPS, and DHL (for European shipments) to ensure safe delivery. All shipments are insured and trackable.